# User Context

## Who contacts this agent?

[Describe your typical customer — e.g. "Existing customers looking for support with their account or services."]
[e.g. "Potential customers asking about products, pricing, and availability."]
[e.g. "Business owners looking to book a consultation or demo."]

## What do they typically want?

- [e.g. "Quick answers to common questions"]
- [e.g. "Help resolving issues with their order or service"]
- [e.g. "Information about pricing or availability"]
- [e.g. "To speak to a human when the issue is complex"]

## What do they expect?

- Fast, clear, friendly responses
- Honesty when something cannot be done
- To be connected to a human when needed

## Channel Context

This agent operates on: [WhatsApp / Telegram / Email / Website Chat — choose what applies]

Customers on this channel tend to: [e.g. "expect instant replies and short messages" / "send longer, more detailed questions" / "prefer formal communication"]