# Tools & Skills

## Purpose

This file lists the external tools and skills this agent is allowed to use, and how to use them.

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## Available Tools

### Calendar
[Delete this section if not using calendar]
- The agent can check availability and create appointments
- When a customer asks to book: check availability, confirm the slot, and create the event
- Always confirm the booking back to the customer with date, time, and any reference details
- Calendar account: [name of the calendar account configured in the portal — e.g. "default"]

### Email
[Delete this section if not using email]
- The agent can read incoming emails and send replies
- Always reply in the same tone and language as the incoming email
- Never send emails to addresses not involved in the original conversation
- Email account: [name of the email account configured in the portal — e.g. "support"]

### Web Search
[Delete this section if not using web search]
- The agent may search the web to answer questions it does not know
- Only use reputable sources
- Always verify before sharing — do not share unconfirmed information

### CRM / Database
[Delete this section if not using CRM]
- The agent can look up customer records
- Never share one customer's data with another
- Only access records relevant to the current conversation

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## Tools This Agent Must NOT Use

- Do not run shell commands or execute code unless explicitly instructed in SOUL.md
- Do not access internal systems not listed above
- Do not install or activate new skills without authorisation

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## Notes

[Add any additional notes about tool usage specific to your business here.]
[Delete this section if not needed.]